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With 19 sites and three camps, the YMCA of the Triangle’s facilities and wellness operations are complex, fast-moving, and heavily dependent on accurate data. But prior systems struggled with user adoption, resulting in unreliable information, workflow bottlenecks, and time-consuming data entry.
By switching to FlowPath, the YMCA centralized key operations, dramatically improved staff engagement, reduced inefficiencies, and created a system flexible enough to adapt to their unique needs. And, they’ve been able to do it all with partnered, personalized, responsive support.
In a recent conversation, Matthew McAulay, Regional Facility Director, and John Newell, Director of Procurement, sat down to share the organization’s journey through technology transitions and operational upgrades since joining with FlowPath.
"We were just having a lot of trouble getting full usage. Without full usage, you never have completely reliable data." — Matthew McAulay, Regional Facility Director
The YMCA of the Triangle had been using multiple iterations of Dude Solutions products (FacilityDude, Asset Essentials, later Brightly), yet adoption lagged across their locations.
They found themselves dealing with several downsides:
A consultant-led procurement process helped the YMCA of the Triangle evaluate potential replacements.
"The minute you put information in [FlowPath], it’s in the system. There’s no waiting for it to catch up. I can’t put info in fast enough." — Matthew McAulay
FlowPath emerged as the clear choice for:
Speaking to their usage in FlowPath, John explained, “Managing work orders at the association level instead of individual branches has allowed us to track data, see trends, and make decisions on equipment replacements based on real performance, not just gut feeling.” Making the switch was about more than a better product, it was about improved data usage and workflows.
To deliver consistent, data-driven maintenance management across its diverse facilities, the YMCA of the Triangle deployed FlowPath in carefully planned phases designed for maximum staff engagement and long-term operational success. First, they prioritized work order management to get their central functional goals off the ground, then they added in other functionalities to strengthen usage.
“The onboarding experience was very easy—FlowPath did most of the work for us. We just had to provide the data. That simplicity of implementation and how quickly it launched was impressive.” — John Newell
The YMCA took a phased rollout approach:
Through this staged implementation, the YMCA of the Triangle was able to eliminate legacy bottlenecks and scattered workflows. With unified processes, consistent asset documentation, and automated inspection schedules, leadership now has the visibility required to measure brand performance, optimize operational spending, and plan for future growth with confidence.
“We create all these auto inspections to generate into work orders for all our facility staff—daily, weekly, monthly, and quarterly. And those work orders get directly assigned to the right person, which is huge.” — John Newell
Staff who once resisted new systems — including overnight camp teams and branch property directors — quickly embraced FlowPath. The QR code functionality allowed any authorized staff to submit a work order without needing a full system account, reducing onboarding time.
“Folks who were the hardest in the past to get to use the system are using it… I still say the product itself is the biggest piece of why people are using it.”
— Matthew McAulay
"When we do have turnover, getting the next person ready to go is much easier. We’re saving money by reducing time in FlowPath — it’s easier to use, so staff spend less time in the system and more time doing their actual jobs." — John Newell
From onboarding and data migration to system configuration, John and Matthew explain that switching to FlowPath has been handled smoothly with minimal lift required from YMCA staff.
One of the most consistent themes in YMCA’s feedback is their praise for Jake Miller, their dedicated FlowPath support contact. Unlike prior vendors who used general support lines, FlowPath provides personalized, immediate responses, helps brainstorm workflow solutions, and escalates potential issues or requests directly to engineering.
“We have Jake now and we didn’t have Jake before. He’s always Johnny-on-the-spot!”
— Matthew McAulay
“If you’re considering FlowPath, know that it might look different at first, but it’s easier. I can’t believe I used to do this a different way.” — Matthew McAulay
YMCA leadership found that FlowPath’s straightforward design and quick onboarding enabled their team to adopt new workflows with surprising ease.
By welcoming the platform’s modern interface and adaptable processes, staff at all levels were able to transition seamlessly from legacy systems. The result was a unified, highly efficient operations framework: bottlenecks disappeared, documentation became consistent, and data-driven insights now shape maintenance decisions and strategic planning.
For organizations considering an upgrade, the YMCA of the Triangle confidently recommends FlowPath for its practical usability and measurable impact on facility management performance.
“The simplicity of implementation and how quickly it was launched was impressive. You see the benefit right out of the gate.” — John Newell
Schedule a demo with our sales team and we can get you started.
